V-LUXE NAILS & SPA POLICY

1. Client’s Policies

• Late Arrivals: Most salons enforce a 5 to 15-minute grace period. Arriving later may result in losing your appointment or accepting an abbreviated service to keep the day on schedule.
• Cancellations & No-Shows: Please provide at least 24 to 48 hours notice for cancellations. Late cancellations or missed appointments may incur a fee or require a non-refundable deposit to book in the future.
• Right to Refuse Service: We reserve the right to refuse service to anyone, particularly if a client exhibits aggressive behavior, has a contagious illness, or has untreated nails or skin conditions.
• Extra Guests: To maintain a relaxing environment and prevent accidents, children and extra guests are not permitted unless they are also receiving services.
• Belongings: Please keep all personal belongings with you. The salon is not responsible for lost or stolen items.
• Children Safety: For safety and insurance reasons, children must be supervised by an adult and remain with their parent/guardian at all times. You are responsible for any damages caused by your children while in the salon.
• Be Courteous: Treat staff and other clients respectfully and avoid disruptive behavior in the salon.
• Behavior & Etiquette: Disruptive, aggressive, or intoxicated behavior will result in immediate discontinuation of service.
• Pets: Only service animals are permitted inside the salon due to health and safety regulations.
• Medical Conditions: Technicians reserve the right to refuse service if a client presents with fungal infections, athlete's foot, or open wounds that pose a health risk.
• Allergies: Please notify your technician of any product allergies (e.g., latex, acrylic liquids) prior to your service.

2. Employee Policies

• Dress Code & Hygiene: All staff must wear clean, professional attire, closed-toe shoes (for safety), and maintain high personal hygiene standards.
• Sanitation & Safety: Mandatory cleaning and disinfection protocols are followed after every client; this includes sweeping, wiping down chairs, and disinfecting tools as per state-board standards.
• Drug & Alcohol-Free Workplace: There is a zero-tolerance policy for drug or alcohol use while at work to ensure safety and professionalism.
• Social Media & Cell Phone Use: Personal cell phone use on the styling floor is prohibited. Employees must follow guidelines regarding brand and client mentions on social media.
• Client Focus: Staff are expected to give full attention to clients, minimize distractions, and suggest products/services that enhance the client experience.
• Team Collaboration: Open communication, supportive teamwork, and constructive issue resolution are expected at all times between staff.

3. Business & Administrative Policies

• Nail Fixes & Repairs: We offer a 5–7-day guarantee for gel polish, dips, and acrylic enhancements. Regular colors or dazzle dry colors have a 2–3-day guarantee. Chips or lifting occurring in these windows are repaired free of charge.
• Refunds: We do not accept refunds for services. Complimentary repair or redo services may be offered if concerns are reported within the warranty period.
• Product Returns: Unopened retail products may be returned within 7 days; service refunds are at management's discretion.
• Pricing & Payment: Accepted payment methods are posted. Prices are subject to change based on nail length, shape, or any extra products or services chosen.
• Gift Certificates: Gift certificates must be presented in full to be valid and are not redeemable for cash or tips. They are non-refundable and cannot be exchanged for any reason.